Terms & Conditions
TERMS & CONDITIONS
These Terms & Conditions apply to all purchases made through laurendanvers.com and, where applicable, to orders placed directly with Atelier D'Anvers.
ARTICLE 1 – GENERAL INFORMATION AND SCOPE
The website laurendanvers.com is operated by:
Atelier D'Anvers
Trading as Studio Lauren D'Anvers
Volkstraat 38
2000 Antwerp
Belgium
Enterprise number: BE 0507 997 116
Email: info@laurendanvers.com
Atelier D'Anvers designs and manufactures jewellery, in 18-karat gold and set with natural gemstones, natural diamonds and/or laboratory-grown diamonds.
These Terms & Conditions apply to all orders placed by consumers through laurendanvers.com and, where expressly agreed, to orders placed directly with Atelier D'Anvers.
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.
The Terms & Conditions applicable to an order are those in force at the time the order is placed.
Nothing in these Terms & Conditions is intended to exclude or limit any mandatory rights granted to consumers under Belgian or applicable European consumer law.
ARTICLE 2 – PRODUCTS AND ORDERS
The jewellery offered by Atelier D'Anvers is handmade and/or made to order. As a result of the artisanal production process, minor variations between individual pieces may occur.
Product photographs, renders, drawings and other visual representations are intended to provide the most accurate representation reasonably possible. Colours, proportions and appearance may nevertheless vary slightly depending on lighting, photography, screen settings, gemstone characteristics and the handmade nature of the jewellery.
Natural gemstones and diamonds may contain variations in colour, inclusions, structure and other characteristics inherent to natural materials. These characteristics do not in themselves constitute a defect.
Laboratory-grown diamonds have essentially the same physical, chemical and optical properties as natural diamonds but are created in a laboratory rather than formed naturally. Where a diamond is sold as laboratory-grown, this will be communicated to the customer.
Where applicable, information regarding the characteristics of a diamond or gemstone and any accompanying certificate will be provided with or before delivery.
Placing an order
An order becomes binding once the customer has confirmed the order and Atelier D'Anvers has accepted it.
After the order has been accepted, the customer will receive an order confirmation by email or another agreed means of communication.
Atelier D'Anvers reserves the right to refuse or cancel an order in reasonable circumstances, including suspected fraud, incorrect pricing, inability to source the requested materials or stones, or an unresolved payment dispute relating to a previous order.
If Atelier D'Anvers cancels an order after payment has been received, the amount paid for the cancelled order will be refunded.
Custom and personalised jewellery
The customer is responsible for verifying all specifications provided for custom or personalised jewellery, including ring size, engraving, spelling, dates and other personalised details.
Once production of a custom or personalised piece has started, changes may no longer be possible or may result in additional costs.
Atelier D'Anvers will inform the customer where a requested design or technical specification cannot reasonably or safely be produced.
ARTICLE 3 – PRICES
All prices displayed on laurendanvers.com are expressed in euros and include Belgian VAT where applicable.
Delivery costs, where applicable, are indicated separately before completion of the order.
The price applicable to an order is the price confirmed at the time the order is accepted.
Atelier D'Anvers makes every reasonable effort to ensure that prices and product information are accurate. In the event of an obvious pricing or administrative error, Atelier D'Anvers will inform the customer as soon as possible.
The customer may then confirm the order at the correct price or cancel the order and receive a refund of any amount already paid.
Products remain the property of Atelier D'Anvers until full payment has been received.
ARTICLE 4 – PAYMENT
Payment must be made using one of the payment methods offered or otherwise agreed between Atelier D'Anvers and the customer.
Where payment by bank transfer has been agreed, payment must be made to:
Atelier D'Anvers
IBAN: BE38 0016 8878 6972
BIC: GEBABEBB
Unless otherwise agreed, production will begin only after payment has been received.
For custom-made jewellery, Atelier D'Anvers may request a deposit or full payment before production begins.
ARTICLE 5 – PRODUCTION, DISPATCH AND DELIVERY
Most Atelier D'Anvers jewellery is made to order.
The estimated production time is generally approximately 3 to 6 weeks, unless another timeframe has been communicated to the customer.
Production times are estimates and may vary depending on the complexity of the piece, availability of gemstones or diamonds, supplier delays, holidays or other circumstances.
The customer will be informed of any material delay as soon as reasonably possible.
Orders are delivered to the address provided by the customer.
The customer is responsible for providing a complete and correct delivery address.
Atelier D'Anvers will package jewellery with reasonable care and in a manner appropriate for valuable jewellery.
Customers are requested to inspect the package and jewellery promptly upon receipt and to inform Atelier D'Anvers as soon as reasonably possible if the package or jewellery appears damaged, incomplete or incorrect.
Any visible transport damage should, where reasonably possible, also be reported to the carrier.
Failure to report visible damage immediately does not affect any mandatory statutory rights the customer may have.
Nothing in this Article limits Atelier D'Anvers' obligations regarding delivery or the passing of risk under applicable consumer law.
ARTICLE 6 – RIGHT OF WITHDRAWAL AND RETURNS
Consumers purchasing at a distance may have a statutory right of withdrawal in accordance with applicable Belgian and European consumer law.
However, the statutory right of withdrawal does not apply where the relevant legal exception applies to goods made to the consumer's specifications or clearly personalised.
This may include, depending on the circumstances, jewellery that has been individually produced or modified according to specifications chosen by the customer, such as personalised engravings, individually commissioned designs, custom stone selections or other clearly personalised elements.
Customers are therefore advised to carefully verify ring sizes, engravings, stone choices and other personalised specifications before confirming an order.
Where the statutory right of withdrawal does apply, the customer may exercise that right in accordance with applicable consumer legislation.
The exclusion or expiry of a right of withdrawal does not affect the customer's rights under the statutory legal guarantee in the event of a lack of conformity.
ARTICLE 7 – LEGAL GUARANTEE, CARE, REPAIRS AND LOSS OF STONES
7.1 Statutory legal guarantee
Consumers benefit from the statutory legal guarantee provided under Belgian law.
For new consumer goods, this legal guarantee applies to a lack of conformity that becomes apparent within two years from delivery, in accordance with applicable Belgian law.
Nothing in these Terms & Conditions limits or excludes the customer's statutory legal guarantee.
Where a lack of conformity is covered by the statutory legal guarantee, the customer is entitled to the remedies provided by applicable law.
The customer should notify Atelier D'Anvers of a suspected lack of conformity as soon as reasonably possible after discovering it and, in any event, within the applicable statutory notification period.
7.2 Handmade jewellery and normal wear
Fine jewellery is made from precious materials that can be affected by normal daily wear.
Gold may scratch, polish may fade, finishes may change over time and rings may gradually show signs of use.
Prongs, claws, settings and other components holding gemstones or diamonds may also be subject to wear over time.
Normal wear and tear does not in itself constitute a lack of conformity.
The extent of wear depends on factors including how frequently the jewellery is worn, the activities performed while wearing it and the way in which it is stored and maintained.
7.3 Care of jewellery
Customers are expected to treat fine jewellery with reasonable care.
Atelier D'Anvers recommends removing jewellery before activities that may expose it to unusual force, pressure, impact, chemicals or abrasion, including certain sports, heavy manual work and other activities that could damage the jewellery.
Particular care should be taken with rings set with diamonds or gemstones, as an impact may deform a setting or move a prong or claw, potentially loosening a stone.
Even diamonds, despite their hardness, may chip or become damaged under certain types of impact.
7.4 Inspection and maintenance of settings
Atelier D'Anvers recommends having frequently worn stone-set jewellery professionally inspected on a regular basis and, as a general guideline, approximately once a year.
Such an inspection may include checking the condition of prongs, claws and settings and checking whether stones remain securely set.
If a stone appears loose, a claw appears damaged or bent, or the jewellery has suffered a significant impact, the customer should stop wearing the jewellery and contact Atelier D'Anvers for inspection.
Continuing to wear jewellery after becoming aware that a stone or setting is loose or damaged may increase the risk of further damage or loss.
7.5 Loss of diamonds and gemstones
The loss of a diamond or gemstone does not automatically establish that the jewellery was defective, nor does it automatically establish that the loss resulted from misuse.
Where a diamond or gemstone is lost, Atelier D'Anvers will assess the circumstances and, where possible, inspect the jewellery to determine the likely cause of the loss.
Relevant factors may include the condition of the setting, deformation, impact damage, wear, previous repairs or alterations, the age of the jewellery and any other relevant circumstances.
If the loss of a stone results from a lack of conformity for which Atelier D'Anvers is legally responsible, the customer's statutory rights remain fully applicable.
Where the available evidence indicates that the stone was lost as a result of accidental damage, external impact, deformation, improper use, unauthorised alteration or normal wear rather than a lack of conformity existing at delivery, replacement of the lost stone will not automatically be provided free of charge.
In such circumstances, Atelier D'Anvers may offer to repair the jewellery and/or source a suitable replacement stone at the customer's expense. Any costs will be communicated to the customer before the repair is carried out.
Nothing in this provision shifts or alters the statutory burden of proof applicable under Belgian consumer law.
7.6 Damage caused by third parties
Atelier D'Anvers cannot be held responsible for damage caused by repairs, resizing, setting work, polishing, alterations or other interventions performed by a third party after delivery, except where Atelier D'Anvers remains legally responsible under mandatory law.
Customers are therefore encouraged to contact Atelier D'Anvers before having Atelier D'Anvers jewellery altered or repaired elsewhere.
7.7 Repairs outside the legal guarantee
Repairs or maintenance that are not covered by the statutory legal guarantee may be charged to the customer.
Where reasonably possible, Atelier D'Anvers will inform the customer of the estimated cost before carrying out such work.
ARTICLE 8 – LIABILITY
Atelier D'Anvers is responsible for its obligations under the agreement and under applicable Belgian law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
Atelier D'Anvers shall not be liable for damage resulting exclusively from circumstances attributable to the customer, improper use, failure to follow reasonable care instructions, unauthorised modifications or interventions by third parties, except where mandatory law provides otherwise.
Atelier D'Anvers shall not be responsible for delays or failure to perform resulting from circumstances beyond its reasonable control, subject to the customer's mandatory rights under applicable law.
Temporary interruptions, errors or technical problems affecting laurendanvers.com may occur. Atelier D'Anvers will use reasonable efforts to maintain the availability and accuracy of the website but cannot guarantee uninterrupted access at all times.
Nothing in this Article affects the customer's statutory rights.
ARTICLE 9 – INTELLECTUAL PROPERTY
All jewellery designs, photographs, drawings, renders, illustrations, texts, logos, graphics and other original content appearing on laurendanvers.com are, where applicable, the intellectual property of Atelier D'Anvers or are used with permission.
The name and trademark Studio Lauren D'Anvers may not be used without prior written permission.
Website content may be viewed and stored for personal, non-commercial use.
Unless permitted by law or authorised in writing by Atelier D'Anvers, users may not reproduce, distribute, commercially exploit, modify or publish Atelier D'Anvers' protected content or jewellery designs.
ARTICLE 10 – PRIVACY AND PERSONAL DATA
Atelier D'Anvers processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Personal data may be processed where necessary to process and fulfil orders, arrange payment and delivery, provide customer service, comply with legal and accounting obligations and, where applicable, communicate with customers.
Further information regarding the processing of personal data should be provided in Atelier D'Anvers' Privacy Policy.
Newsletters and marketing
Marketing communications and newsletters will only be sent where Atelier D'Anvers has a valid legal basis to do so under applicable law.
Where consent is required, customers may withdraw that consent at any time.
Customers can unsubscribe from marketing emails by using the unsubscribe function provided in the communication or by contacting:
Withdrawal of consent to marketing does not affect communications necessary for the performance of an order or other transactional communications.
ARTICLE 11 – FORCE MAJEURE
Atelier D'Anvers shall not be liable for a delay or failure to perform its contractual obligations where this results from circumstances beyond its reasonable control, including but not limited to natural disasters, fire, serious transport disruptions, government measures, strikes, major supplier disruptions or other events of force majeure.
Where such circumstances materially affect an order, Atelier D'Anvers will inform the customer as soon as reasonably possible and the parties will seek an appropriate solution in accordance with applicable law.
ARTICLE 12 – SEVERABILITY
If any provision of these Terms & Conditions is held to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the extent necessary to make it valid where possible.
The invalidity of one provision shall not affect the validity of the remaining provisions.
Mandatory provisions of Belgian and European consumer law shall prevail over any conflicting provision in these Terms & Conditions.
ARTICLE 13 – EVIDENCE AND COMMUNICATIONS
Electronic communications, order confirmations, invoices and other records may be used as evidence of communications and transactions between Atelier D'Anvers and the customer, subject to applicable rules of evidence.
Customers are responsible for providing accurate contact information and for informing Atelier D'Anvers of relevant changes relating to an ongoing order.
ARTICLE 14 – COMPLAINTS AND DISPUTE RESOLUTION
Customers who have a complaint are encouraged to contact Atelier D'Anvers first so that an amicable solution can be sought.
Complaints may be submitted to:
Atelier D'Anvers
Volkstraat 38
2000 Antwerp
Belgium
Nothing in this Article limits a consumer's right to use any competent consumer mediation or dispute resolution mechanism available under applicable law.
ARTICLE 15 – GOVERNING LAW AND JURISDICTION
These Terms & Conditions and all agreements between Atelier D'Anvers and the customer are governed by Belgian law, without prejudice to any mandatory consumer protection provisions that may apply to consumers residing in another country.
Any dispute shall be submitted to the court having jurisdiction under the applicable rules of Belgian and European law.
Nothing in these Terms & Conditions deprives a consumer of the protection afforded by mandatory provisions of the law applicable to them.
ARTICLE 16 – CHANGES TO THESE TERMS & CONDITIONS
Atelier D'Anvers may amend these Terms & Conditions from time to time.
Any amendment will apply only to orders placed after the amended Terms & Conditions have entered into force, unless otherwise required by law.
The version applicable to an order is the version accepted by the customer at the time the order was placed.
CONTACT
Atelier D'Anvers / Studio Lauren D'Anvers
Volkstraat 38
2000 Antwerp
Belgium
Enterprise number: BE 0507 997 116